Help
How does the order process work?
Simply find the products you're after, add them to your basket, and then place your order.
What payment methods do you accept?
When you place your order we will send you an invoice. We are able to accept payment through Bank Transfer. We are currently unable to accept any other payment methods.
All prices on the site are in New Zealand Dollars (NZD) and include GST.
Can I change or cancel my order after I have made it?
Yes, you can change or cancel your order. There are a number of opportunities to do this:
If you have made a mistake, or wish to immediately change or cancel an order, then you can do so by signing in and finding the order. You will find buttons that enable you to amend or cancel the order. These buttons are available until automated shipping has been commenced.
If the order is showing as shipping having been commenced, then please get in touch with us ASAP. If you do that then we may be able to make changes before your order leaves the warehouse.
We want you to be happy with your new products, so if you find they aren't what you expected, then please give us a call and we will get things sorted out for you.
My order has been rejected, what does that mean?
We reserve the right to reject or cancel an order that you may have placed. This may be for a number of reasons:
- The product information and/or price may have not been correct at the time the order was placed
- The product is no longer available
- You may have made a fraudulent payment
Where do you deliver to?
Delivery can be made anywhere in New Zealand that is serviced by Post Haste, NZ Couriers, or NZ Post.
How much is delivery?
Delivery is calculated on a weight basis. It will be calculated and shown when you view your basket.
Can you deliver to my home address?
Unfortunately, we do not currently offer delivery to private residences, we have to deliver to your business premises.
What are your delivery times?
Delivery times vary depending on where the goods are being sent to and the type of goods that you have selected. Occasionally items may not be in stock, or may be in short supply, in which case you will be notified should this impact expected delivery times.
We aim to dispatch within two working days all orders that are received before 2pm.
Can I return my products after using them?
If your product has been used, then you can only return them if it appears there's a manufacturing fault with them. Sometimes these things do happen, and if that is the case then under the Consumer Guarantees Act 1993 you are entitled to return your faulty product(s) for a full refund. We can also offer you a replacement, as that may be more useful to you. Please note however, when you return a product it will need to undergo an inspection to make sure that there hasn't been damage due to misuse or abuse.
If you wish to return a product, please get in touch with us in the first instance.
Do I need an account to place an order?
Yes, you will need to have an account to place an order. We require this to ensure that orders are placed by verified customers.
How do I update my billing and delivery details?
You can update your billing and delivery addresses by signing into your account and following the "Update Your Profile" link.
How do I see my previous orders?
Sign in to your account using the sign in button at the top of the page. You'll then be taken to your account page, and from here you can see your recent orders. You can then follow the "View Your Orders" link to view all your all your past orders.
If you are on a mobile device such as a phone or tablet, the sign in button is represented by a person icon.
I have been offered a discounted rate, how does that work?
If you have been offered a discounted rate, it will apply solely to products and not to shipping prices. You will see the discounted rate during the checkout process. You will also a confirmation of what your discount rate is.
If you wish to see your discounted rate for a product, sign in and then add it to your cart.